Lifetime Exchange and Buyback Policy
- Lifetime Exchange and Buyback are applicable on all products (including personalised/ engraved products)
- In case, any coupon, discount or promo codes were used during the original purchase, the BuyBack / Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
- If the discount was on making charges, cutting & polishing charges, the discount will be deducted while arriving at the Lifetime Exchange (LTE) value.
- If the discount was on the gold value or diamond value then the entire discount will be deducted while arriving at the LTE value.
- If the discount was on MRP, then the discount will be deducted on the actual making charges of the design while arriving at the final LTE value.
- In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
- In case of the LTE, If the exchanged value is lesser than the value of the old product, then the difference will be held as a credit for future purchase.
- The prevailing market value will be determined by the company.
- This feature is not available for international orders (orders that will be shipped abroad from India).
- BCI Jewels reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.
- Lifetime Exchange and Buyback values are calculated excluding the making charges, cutting & Polishing charges and taxes.
- Any new product purchased against LTE value or Old Gold Exchange Credit will be eligible for 100% exchange within 15 days
- Additional 10% will be deducted from the LTE value if the customer does not have the Invoice.
Â
Category | Lifetime Exchange Value | BuyBack Value |
Diamond & Gemstone Jewellery | 100% of gold/platinum value at current market rate 100% of diamond/gemstone value at current market rate within one year of purchase 110% of diamond/gemstone value at current market rate after one year of purchase | 100% of gold/platinum value at current market rate 90% of diamond/gemstone value at current market rate within one year of purchase 100% of diamond/gemstone value at current market rate within one year of purchase |
Plain Gold /Platinum jewellery | 100% of gold/platinum value at current market rate | 100% of gold/platinum value at current market rate |
Coins | 100% of gold/silver value at current market rate | 95% of gold/silver value at current market rate |
Solitaire Jewellery & Loose Solitaires | 100% of gold/platinum value at current market rate 100% of diamond/gemstone value at current market rate 90% of solitaire value at current market rate (Up to INR 10 lakhs) | 100% of gold/platinum value at current market rate 90% of diamond/gemstone value at current market rate 85% of solitaire value at current market rate (Up to INR 10 lakhs) |
Shipping | INR 500 | INR 500 |
